Wednesday, March 28, 2018

Reasons why Maxis is the worst service provider : Part II

If you've missed Part I - click here.

So, I'm officially out of Maxis radar since I've paid all my dues, kan?

WRONG.

Even after I've paid the remaining bills via their not-so-useful Maxis Pay, apparently when Celcom tried to register my line under their service, Maxis was still bullshitting them on the grounds that "the customer paid after Celcom's last attempt" - which means that by the time Maxis received the request by Celcom, even though I HAVE paid the dues, Celcom had to resend the request again because the time stamp/timeline does not jive, and HELL MAXIS IS NOT GONNA HELP MAKE IT ANY FASTER, YO.

So, basically the sequence was :

Celcom sent request
I finally managed to pay via Maxis Pay (which took ages because of their sucky logging in and out service remember?)
Maxis received request, but not going to accept it because I SHOULD HAVE PAID BEFORE CELCOM TURNED IN THEIR REQUEST.

Okay..so partially I understood this timeline issue (eventhough they could have just entertained the request because I've made several reports on this to their hotline) so I made a call to Celcom to try again.

And then, suddenly my relative who works at Maxis saw my updates on IG and texted me - she offered to help me expedite the process because they have this privilege for family members.

5 minutes after her help, I received an SMS from Maxis saying they are processing the teleporting request.

And the day after that, I received a call from Maxis, offering me a lower package - instead of RM128, they offered a RM78 package with all benefits/coverage remains the same as RM128.

That pisses me off. Thinking of all those time I've been paying them extra what, RM50 bucks? And if I didn't initiate the teleport, I would still be paying RM128 when they would offer RM78 to someone in the same package as me?

No thanks.

So...sayonara Maxis, hello RM80 Celcom!

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